Using Emotional Intelligence and Managing Aggressive People
Apply Emotional Intelligence Skills and Manage Aggressor on the Job
What you’ll learn
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At the end of this course you will be able to understand the impact of workplace emotions, know how to communicate with empathy, apply emotional intelligence in a confrontation, and help others develop self-awareness and empathy
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At the end of this course you will be able to work with hostile-aggressive people: verbal assailants, dirty diggers and hotheads and to work with passive-aggressive people: knowledge wardens, unresponsive aggressors and wafflers.
Requirements
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no special requirements
Who this course is for:
- All who want to understand and develop their emotional intelligence skills will benefit from this course
