Aviation : Passenger service and handling

A first step on the path of getting a job in Aviation as an airlines’ passenger service agent

What you’ll learn

By completing this course, you will not only have an advantage when you start your initial training, but you will also greatly improve your chances of being employed as a Passenger Service Agent
Interpret the respective regulatory requirements related to passenger transport.
Provide superior customer service in a demanding customer facing environment.
Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel.
Professionally respond to passengers requiring special attention

Requirements

Desire to strongly prepare yourself for an Aviation job.
A pen and a paper to take notes

Description

Ever wonder what it takes to work at one of the airlines industry’s most visible airport position?

The first actual step on the path of getting a job is spending time on researching and gathering as much information as you can about this job to gain confidence which will enable you to overcome any nervous anxiety about the recruitment process.

This course; Passenger Service and Handling is meant to help you make that first step of getting your dreams job.

At the end of this course you will be able to conduct yourself effectively during an interview for a Passenger Service Agent’s position. And if you are a newly hired Passenger Service Agent, you will be able to obtain skills to ensure a memorable customer experience at every customer touch point. You will also be able to provide superior customer service in a demanding customer facing environment.

In this course, we will explain: