Deal with difficult clients
Get rid of stress
Understand the customer service structure
Choose the correct channel of communication
Why customer service?
Customer service is one of the fastest-growing areas in the corporate market. Even tech companies start opening business units specialitizing in customer service outsourcing because they realize where is the big money. Due to the pandemic, the demand for the sector increased significantly improving working conditions of agents. Most companies accept remote work and are willing to pay competitive salaries for good specialists.
Why learn from me?
My experience as a Customer Service Agent and later Business Analyst implementing customer service solutions has gave me perspective only few people have. This perspective is the key to understanding the role inside out alongside its different intricacies. Follow my advice and you will climb the corporate ladder in no time!
The course will build a strong foundation with which you will know how to behave with the client, how to deal with stress, what is a faux pas, and what is not. I will also explain to you the etire customer service framework – we will go through business units, engagements, ticketing tools and different channels of communication. We will also talk about different customer service tools like Zendesk, ServiceNow, Teams etc.
Who is this course not for?
If you have a long experience in the field then chances are you most likely going to know everything in this course. In such case, I would not encourage enrolling
