Customer Service Success: Take Your Skills to the Next Level

Customer Service Success: Take Your Skills to the Next Level

What you’ll learn

• Build rapport with customers to improve their satisfaction and your job performance
• Acquire and implement strategies to exceed your customer’s expectations to stand out from competition
• Discover ways to increase your job satisfaction and career growth
• Learn about the value of customer service and what impact it has on your company and job satisfaction
• Explore which in-demand skills are most valued by employers
• Decrease problematic situations by avoiding common customer service failures
• Analyze customer feedback to help your team optimize your company’s products and services
• Practice purposeful smalltalk to connect with customers and resolve issues
• Improve your communication using the the power of your voice
• Make most from first impressions to create a sense of trust, knowledge and professionalism
• Demonstrate professionalism and build trust using eye contact and facial expressions
• Influence how customers feel about interacting with you using your posture and body language
• Learn how to set realistic expectations to prevent customer confusion and difficult situations
• Replace vague sentences with clear & efficient messaging to avoid and decrease misunderstandings
• Discover why customers miss important information and what you can do to prevent it
• Manage unreasonable expectations while keeping your customers happy
• Improve your verbal and written communication skills to boost your success at work
• Develop strong active listening skills to build relationships, solve problems, and get your ideas across
• Discover what barriers can come in the way of effective listening
• Implement effective listening strategies to make your customers feel heard and understood
• Explore effective methods to handle upset customers and turn negative situations into positive experiences
• Use empathy to create positive interactions and take ownership for your customers’ experience
• Discover what language triggers negative emotions and how you can replace it to create positive experiences
• Build resilience and learn ways to take care of yourself so you can easily manage stressful situations
• Effectively manage your customers’ comments on social media
• Learn effective ways to address positive and negative reviews online to boost your company’s reputation
• Explore ways big companies use to create memorable experiences for their customers
• Brainstorm innovative solutions to “wow” your customers by catering to their needs
• Review common problems and solutions in customer service
• Watch interviews to gain valuable insights about careers in customer service