Email Writing & Etiquette: Business Communication at Work

Email Writing & Etiquette: Business Communication at Work

What you’ll learn

• Gain the knowledge and confidence needed to master your email writing skills
• Demonstrate your experience and professionalism through email communication
• Assure that your business emails receive the attention they deserve
• Compose clear emails for maximum readability, comprehension, and impact
• Build your professional reputation and enhance your career success using email communication
• Get ideas across quickly and with a minimum of effort for more efficient team collaboration
• Adapt emails to accommodate different audiences and work situations
• Become a faster and more efficient writer to boost productivity and save time
• Increase team collaboration through effective group-wide team updates
• Build new professional relationships and improve existing ones through email writing
• Plan, organize and format emails in a logical and reader-friendly structure
• Make long and complex emails simple and scannable for your recipients
• Proofread and edit your email to make it clear, concise and easy to understand
• Build credibility and trust in business emails when sharing confidential information
• Modify your emails to cope with cultural nuances
• Expand your knowledge of email communication across the generational gap
• Move beyond hierarchical restrictions to build rapport with managers and colleagues
• Adapt your writing style to reflect global English norms and internationally accepted formatting standards
• Understand how all email elements affect the recipient’s mindset and response
• Write effective subject lines, greetings, sign-offs and signatures
• Use the ‘To’, ‘Cc’, ‘Bcc’ and ‘Reply all’ fields correctly
• Learn the proper ways to forward emails without annoying the recipients
• Provide supporting information in the form of facts, documents, screenshots, and attachments
• Create effective email templates to manage repetitive emails and save on time
• Feel confident saying “No” via email without creating tension at work
• Write the perfect apology email for various challenging situations
• Write introduction emails to introduce yourself or a colleague to the team
• Learn how to follow up for information, clarification, feedback or approval
• Write effective appreciation or congratulations emails
• Learn how to reschedule, cancel or invite someone to a meeting via email