Great Customer Service with Emotional Intelligence
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What is Emotional Intelligence and why it is important in Customer Service. -
How to develop our own Emotional Intelligence. -
The basics of human irrational behavior. -
How to practice emotionally intelligent Customer Service. -
How to start building a Customer Service Culture for your business.
- Basic use of the Udemy Platform on computer or smartphone.
- Self learning motivation.
Why is it so difficult to offer great Customer Service?
Simple, because we keep aproching the subject from a mainly rational perspectuve, like an organizational system that we can standarice, but in reality, great customer service has to do with human relationships, which are after all, completely emotional and primarily irrational.
So, to create an amazing customer service experience, we need to understand emotions, emotional intelligence and how to manage our own emotional skills.
This course will help you discover emotional intelligence, set you on the path to develop and improve your emotional skills and take it to the next level to build a great Customer Service Culture for yourself and in your company.
- Human resources specialists.
- Human resources students.
- Managers.
- General Managers.
- Entrepeneurs.
- Organizational Behavior Specialists and Students.
- Anyone interested in Emotional Intelligence or Customer Service.
