In this course, you will learn about IT Service Management and ISO 20000 and also best practices for ISO/IEC 20000.
Description
Welcome guys in this course I will be your instructor. In this course I will talk straight to the point. Therefore, we will cover more in less time.
I tried my best to make this course compact and valuable. Because lots of people don’t have enough time to watch lengthy courses. So, if you are one of those then this is perfect course for you.
Today’s business environment is experiencing significant and rapid changes. And these changes often require the support and involvement of information and technology. This evolving landscape includes everything, from new compliance and security requirements, the need for high availability and resilience, integration with growing complexity of supply chains, new business models to accommodate global changes, and of course the growth of digital transformation.
This fast-paced ecosystem has a significant dependence on information and technology services and IT organizations are finding themselves under increasing pressure and scrutiny with regards to their delivery and support of those services, such as delivering higher quality services faster, more secure, accessible through multiple means, and virtually interruption-free.
This is exactly why focusing on evolving into a high-performance organization is key to enterprise success. Considering these challenges, it is vital for an IT service provider to design, build and adopt a quality framework for service management that can align with the changing business needs, satisfy stakeholder and customer requirements, address key risks and focus on the critical ingredients to address these challenges.
This is one of the many reasons why international standards exist, and considering the challenges I just mentioned, I have a great solution and it’s called ISO-IEC 20000. The word standard often triggers many organizations to immediately think about checklists, audits and certifications. That’s not always the case. Of course, you can use this standard to get certified, but it is also a valuable tool if you are not seeking certification.
Stay tuned. I’ll tell you what this is, why it is a valuable resource for you and how you can use it to address your service management challenges.
So, join me on this IT Service Management ISO/IEC 20000 journey. Let’s get started.
Thank you.
Who this course is for:
- Who wants to learn ISO/IEC 20000
- Who wants to learn IT Service Management
- Anyone who is interested in IT Service Management ISO/IEC 20000
- IT managers, IT professionals, IT department
- Business managers, Students
- Organizations, Companies, Businesses
