ITIL 4 Foundation : A-Z IT Service Management Bootcamp
Become an expert in IT Service Management, Four Dimension Model, ITSM Practices and 4 Full Length ITIL Practice Tests
What you’ll learn
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You will learn to define the concept of a service, and to comprehend and explain the concept of service management as a practice.
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Why ITIL® is the Best Practice, Processes, Functions, definition of IT Service Management, what is service and how it brings value to customers, different type of customers and service providers, different stakeholders
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Governance, Risks, Budget, strategic Assets, Utility & Warranty, Characteristics of value
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The Four Dimension Model
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Service Value System and Service Value Chain
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The ITIL Management Practices
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Continual Improvement Model
Requirements
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Student must be able to understand English
Who this course is for:
- Professionals engaged in a business sector but planning to move a company providing IT services.
- IT service management professionals willing to update their skills
- Mid-level & senior-level IT professionals
- IT consultants
- Freshers looking to make a career in IT Service Management
- Students who want to understand how the ITIL framework can be used to enhance IT service management within their organizations
- Anyone who has an interest in the ITIL framework
