Prepare for the ITIL4 Foundation Exam
A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
All the important and probable questions for the ITIL exam are put up here for you to attempt
You should be able to clear your ITIL foundation exam on the first attempt
The ITIL Foundation Exam Simulator provides three practice papers to assist you in passing the ITIL Foundation exam.
The ITIL 4 Foundation certification serves as an introduction to ITIL 4, allowing candidates to view IT service management as an end-to-end operating model for the creation, delivery, and continuous improvement of technology-enabled goods and services.
ITIL 4 is an extension of ITIL v3, allowing enterprises to integrate the new ways of working demanded by the modern digital environment in a practical and flexible manner. The fast-paced and complicated environment we live in, as well as new methods of working and emerging practices, are reflected in this ITIL version. All of these skills are necessary not only for ITSM experts, but also for a broader variety of workers involved in digital transformation. The goal of ITIL 4 is to give complete guidance for managing information technology in a modern service economy to enterprises and professionals.
The certification can help:
- Those who require a basic understanding of the ITIL framework
- Those who want to understand how ITIL can be used to enhance IT service management
- IT professionals or others working within an organization that has adopted ITIL.
However, the ITIL Foundation certification can benefit anyone who has an interest in IT service management.
ITIL 4 Foundation candidates will have an understanding of the following:
- A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
- The guiding principles of ITIL 4
- The four dimensions of Service Management
- Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
- How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
ITIL Foundation exam format
- Multiple choice examination questions
- 40 questions
- 26 marks required to pass (out of 40 available) – 65%
- 60 minutes’ duration
- Closed book.
