ITIL Foundation framework
Service Management
ITIL V4
operating model for the creation, delivery and continual improvement of technology-enabled products and services.
This ITIL certification introduces learners to ITIL 4, the newest version of the ITIL exam, to understand and improve an IT-enabled enterprise. This ITIL V4 certification training will help you understand the concepts, languages, best practices, and processes utilized in the ITIL 4 lifecycle.
ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.
These practice tests will help you to understand:
- how modern IT and digital service organizations operate
- how value streams increase speed and efficiency
- how cultural or behavioural principles guide work that benefits the wider organization
- how to use commonly-used service management terms and concepts
ITIL Foundation exam format
- Multiple choice examination questions
- 40 questions
- 26 marks required to pass (out of 40 available) – 65%
- 60 minutes’ duration
- Closed book
Who this course is for:
- Students preparing for the ITIL 4 Foundation certification exam
- IT Service management professionals looking to validate their skills by passing the ITIL 4 Foundation certification
