Understand 7 ITIL practices
key concepts of service management
Principle key to help an organization
Dimensions of service management
Description
What is ITIL?
ITIL best practices now have their place in IT organizations. With ITIL: IT is aligned with the company’s business lines, customer satisfaction is improved, costs are reduced in the long term, quality is continuously improved, and returns on investment are measurable.
Why get certified ITIL Foundation? The ITIL Foundation level proves to organizations in which the participant would like to participate his knowledge in the concrete application of the bases of ITIL Practices. This ITIL Foundation certification also opens the door to the ITIL Expert certification cycle. At the end of this training, participants take the ITIL Foundation certification exam
pass the ITIL 4 Foundation exam you must know the theory very well but also have high level hands-on skills. The element most students forget it drilling their knowledge with a ton of practice exams. Practice exams help you learn to apply theory to questions as well as expose weak areas in your knowledge.
Topics:
- Understand the key concepts of service management
- Understand how the ITIL guiding principles can help an organization adopt and adapt service management
- Understand the four dimensions of service management
- Understand the purpose and components of the ITIL service value system
- Understand the activities of the service value chain, and how they interconnect
- Understand 7 ITIL practices
We have covered all these knowledge areas in our simulated exams, good luck with your exam!!
You can be able to see which answers were correct and which were not by clicking on “Review Questions” button when you complete or end the practice tests.
good luck!!!
