Get Exam Preparation Practice Test for MB-230 and MB-240 Exam (Updated +Hotspot + Drag Drop)
Description
MB-230 and MB-240 Microsoft Certification Exam Preparation Test (Updated + Hotspot + Drag Drop )
Exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant :-
MB-230 Candidates design and implement service management processes in collaboration with solution architects. Candidates collaborate with customer engagement administrators to implement and upgrade customer service components including knowledge management, customer feedback, and connected services.
Candidates must have strong applied knowledge of customer service including in-depth understanding of cases, knowledge management, unified routing and queues, entitlements, resource scheduling, service- level agreements (SLAs), visualizations, connected services, Customer Service Insights, Power Virtual Agents, Customer Service workspaces, Customer Voice, and Omnichannel for Customer Service.
MB-230 Exam Skills measured Topics :
- Manage cases and Knowledge Management
- Manage entitlements and SLAs
- Implement scheduling
- Implement multi-session experiences for Customer Service
- Manage analytics and insights
- Implement Microsoft Power Platform
- Implement Connected Customer Service
- Implement routing
Exam MB-240: Microsoft Dynamics 365 Field Service Functional Consultant :-
Candidates for this exam are Microsoft Dynamics 365 Field Service functional consultants. They are responsible for implementing solutions that manage and optimize resources which complete the field service lifecycle. These professionals implement field service processes designed in collaboration with internal and external teams. This collaboration includes configuring the default administration areas of the Field Service application, deploying the Connected Field Service (IoT) solution and the mobile app, and implementing any additional customizations needed.
MB-240 Exam Skills measured Topics :
- Configure field service applications (20-25%)
- Manage work orders (20-25%)
- Schedule and dispatch work orders (20-25%)
- Manage the Dynamics 365 Field Service mobile app (5-10%)
- Manage inventory and purchasing (1-5%)
- Managed Connected Field Service and customer assets (5–10%)
- Implement Microsoft Power Platform (5–10%)
- Manage customer experiences (5–10%)
Best wishes for your Microsoft MB-230 and MB-240 Certification Exam.
Who this course is for:
- Students and professionals preparing for the Microsoft certification exam
- Functional consultants
